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23 lines
No EOL
473 B
Markdown
23 lines
No EOL
473 B
Markdown
# SLA & Auto Assign Service Context
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## Celery Queues
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- maintenance
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- notifications
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- uploads
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## Periodic Tasks
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- sla_check (every 5 min)
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- auto_assign_unclaimed (every 60 min)
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- cleanup_expired_otps (every 60 min)
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- cleanup_stale_uploads (daily)
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## Auto Assign Logic
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- If request unclaimed for 24h
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- Match by topic
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- Assign to lawyer with lowest active load
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## SLA Metrics
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- First response time
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- Time in status
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- Overdue detection
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- Telegram notification to group chat |