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Law/context/05_sla_auto_assign_service.md
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SLA & Auto Assign Service Context

Celery Queues

  • maintenance
  • notifications
  • uploads

Periodic Tasks

  • sla_check (every 5 min)
  • auto_assign_unclaimed (every 60 min)
  • cleanup_expired_otps (every 60 min)
  • cleanup_stale_uploads (daily)

Auto Assign Logic

  • If request unclaimed for 24h
  • Match by topic
  • Assign to lawyer with lowest active load

SLA Metrics

  • First response time
  • Time in status
  • Overdue detection
  • Telegram notification to group chat