Law/context/03_admin_panel_service.md

Admin Panel Service Context

Roles

• ADMIN: full CRUD + all dictionaries + SLA + users + quotes
• LAWYER:
  • see assigned requests
  • see unassigned queue
  • can manually claim unassigned request ("Take in work")

Core Features

• Universal table with filters (= != > < >= <= ~)
• Universal record modal (meta-driven)
• Manual editing of available entities
• AuditLog for any CREATE/UPDATE/DELETE and system assignment events
• Atomic claim action to prevent race conditions between lawyers
• User profile avatar (avatar_url) with fallback initials in UI
• Lawyer profile includes default lawyer rate (editable by ADMIN)
• Lawyer profile includes salary percent (editable by ADMIN)

Assignment Logic

• Request can be claimed manually by lawyer
• Manual claim is allowed only when assigned_lawyer_id is null
• Lawyer takeover is forbidden
• Manual reassignment of assigned request is ADMIN-only action
• If not claimed within 24h and still unassigned, auto-assign is applied
• Lawyer profile includes:
  • one primary topic
  • additional topics
• Additional topics are stored via separate link table (admin_user_topics)
• Assignment priority: primary topic matches first, then additional topics, then lowest active load
• Active load = count of assigned requests with non-terminal status (is_terminal=false)

Status Logic

• Status flow is configured per topic
• Base model is linear, but with allowed flow variations (Jira-like)
• On any status change:
  • all previous messages immutable
  • all previous attachments immutable
  • add status_history record

Implemented Flow Configuration (P14)

• New dictionary table: topic_status_transitions
• Transition rule fields:
  • topic_code
  • from_status
  • to_status
  • sla_hours (SLA для перехода, в часах)
  • enabled
  • sort_order
• ADMIN manages flow rules in "Справочники -> Переходы статусов"
• Server-side validation:
  • if topic has configured enabled rules, transition is allowed only when rule exists
  • if topic has no rules yet, backward-compatible free transition is kept

Planned Billing Status Extension

• Add status type: INVOICE / "Выставление счета"
• For this status type:
• invoice is generated from admin-managed template
• invoice is attached/sent to client through platform notification channel
• billing status can be included in topic-specific flow as regular transition node

Implemented SLA Transition Config (P18)

• SLA configuration is stored in topic_status_transitions.sla_hours
• sla_hours is optional but if set must be integer > 0
• CRUD validation prevents:
• unknown topic_code / status codes
• from_status == to_status
• non-positive sla_hours
• Admin UI for "Переходы статусов" includes SLA (часы) in table, filters, and edit/create modal

Implemented Status Immutability (P15)

• On request status change:
  • all existing messages for request are marked immutable=true
  • all existing attachments for request are marked immutable=true
  • new row is written into status_history (from_status, to_status, changed_by_admin_id)
• Immutable records protection:
  • PATCH /api/admin/crud/messages/{id} and DELETE /api/admin/crud/messages/{id} are blocked for immutable rows
  • PATCH /api/admin/crud/attachments/{id} and DELETE /api/admin/crud/attachments/{id} are blocked for immutable rows
  • upload complete rejects binding file to immutable message (message_id)

Templates

• ADMIN configures required client fields for request creation (by topic)
• For in-progress work, lawyer can use topic template for requested docs/data
• Lawyer can extend that template for a specific request only
• No template versioning requirement

Implemented Template Split (P16)

• New dictionaries:
• topic_required_fields: required request creation fields per topic (topic_code, field_key, required, enabled, sort_order)
• topic_data_templates: topic-level data/doc request template (topic_code, key, label, description, required, enabled, sort_order)
• Request-level table:
• request_data_requirements: per-request expanded template items, including lawyer-added custom items
• Validation:
• create request (/api/public/requests, /api/admin/requests, /api/admin/crud/requests) validates extra_fields against active required keys from topic_required_fields
• Request template API:
• GET /api/admin/requests/{request_id}/data-template
• POST /api/admin/requests/{request_id}/data-template/sync
• POST /api/admin/requests/{request_id}/data-template/items
• PATCH /api/admin/requests/{request_id}/data-template/items/{item_id}
• DELETE /api/admin/requests/{request_id}/data-template/items/{item_id}
• RBAC:
• ADMIN has full access
• LAWYER can work with template items only for assigned request

Rates & Billing Rules (planned)

• ADMIN sets default lawyer rate in user profile
• ADMIN sets lawyer salary percent in user profile
• ADMIN can override rate for a specific request
• Effective request rate is stored in request and frozen for financial traceability
• Request rate is not returned in public client endpoints and not shown in public UI
• Effective request amount is stored in request and frozen for financial traceability
• Fact of payment is recorded when ADMIN changes request status to "Оплачено" (business paid event)
• Payment event stores who changed status and when (for salary/month reports)
• A request may contain more than one payment event (multiple invoice-payment cycles)

Implemented Baseline For Dashboard (P21)

• Financial profile fields are persisted:
• admin_users.default_rate
• admin_users.salary_percent
• Request financial fields are persisted:
• requests.effective_rate
• requests.invoice_amount
• requests.paid_at
• requests.paid_by_admin_id
• Admin UI record forms/tables include these fields.
• Public API still does not expose internal financial fields.

Read / Unread UX

• Unread state is tracked per request for both LAWYER and PUBLIC user
• New message/file/status change marks request as updated
• Opening request marks updates as read
• UI can show one-time green indicator for what changed (message/file/status)

Implemented Marker Model (P13)

• requests.client_has_unread_updates / requests.client_unread_event_type
• requests.lawyer_has_unread_updates / requests.lawyer_unread_event_type
• Event types: MESSAGE, ATTACHMENT, STATUS
• LAWYER opening request (GET /api/admin/crud/requests/{id} or GET /api/admin/requests/{id}) clears lawyer marker
• Client opening request (GET /api/public/requests/{track_number}) clears client marker

Admin Dashboard Financial Metrics (planned)

• For each lawyer show:
• active requests count (current load)
• sum of active requests amounts (if amount exists)
• monthly gross of paid requests
• monthly gross of paid events
• monthly salary amount
• Salary calculation base:
• paid event = ADMIN changes request status to "Оплачено"
• salary = paid request amount * lawyer salary percent