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14 lines
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222 B
Markdown
14 lines
No EOL
222 B
Markdown
# Metrics & Dashboard Context
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## Admin Dashboard
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- Highlight new requests
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- Count by status
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- SLA overdue
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- Avg first response time
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- Avg time in status
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## Data Sources
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- requests
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- status_history
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- messages
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- sla config |