Law/context/01_public_requests_service.md

Public Requests Service Context

Responsibilities

• Accept new legal case requests
• Generate track_number
• Store configurable form fields (form_fields table)
• Trigger OTP flow
• Allow client to view request (after OTP verify)

Key Rules

• Phone is mandatory
• Extra fields stored as JSON (validated against form_fields config)
• File size limit: 25MB per file
• Case size limit: 350MB total

Security

• Rate limit by IP/phone/track_number
• No direct access without OTP verification